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Gresham Subaru

1925 E Powell Blvd,
Gresham, OR 97080

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Subaru Plans

Added Security is the only extended service contract

1. What does an Added Security extended service contract cover?

You may choose from two different levels of coverage:

  • Classic plans cover nearly 1000 parts in all major component areas, including engine, transmission, drivetrains, front suspension, steering, brakes, electrical, cooling and fuel systems and air conditioning. Also provides towing and rental car reimbursement for covered repairs.
  • Gold Plus plans include all Classic plan coverage plus hundreds more parts. In fact they provide essentially the same "bumper-to-bumper" coverage as the basic factory warranty. Only a few maintenance items and body parts are not covered. The Gold Plus plan also reimburses for lodging and meals when a breakdown interrupts your out-of-town travel, plus: 24-hour emergency roadside assistance*, $100 allowance for "Sign & Drive" dispatched towing, jump start, tire change, gasoline delivery, locksmith service, road hazard tire protection, computerized trip routing, dealer locator service and travel assistance.
2. Does Subaru also have a Maintenance Plan?

Yes, you can choose the maintenance plan best for you:

  • 2 or 3 years/30,000; 36,000; or 45,000 miles
  • Mileage intervals - 3,750 or 7,500

These plans are especially attractive if you lease your Subaru. You can include the cost in your lease payment. Then with the maintenance plan, your only auto expense may be at the gas pump! And the roadside assistance package is included at no extra cost.

  • Enables you to lock-in the cost of the scheduled maintenance required to keep your basic factory warranty in force and your car in tip-top running condition.
  • Provides service by factory trained technicians
  • Guarantees the use of genuine Subaru parts
  • Allows your car to be serviced at a quality Subaru dealer at a competitive price
3. What other benefits do Added Security contracts include?
  • Enhance the resale value of your car. Any remaining coverage can be transferred to another private owner. Or you can cancel your coverage and apply for a pro rata refund.
  • If you choose a plan with a deductible, you will pay it only once for each repair visit. Some other plans charge a deductible for each different component repaired during the same visit.
  • Added Security protects your investment and provides an inflation hedge on future repairs. As with other goods and services, the cost of parts and labor will increase.
4. What cars are eligible for Added Security?

Added Security was created exclusively for Subaru cars. Any Subaru model that is still covered under Subaru of America's basic warranty is eligible for Added Security, unless it is used commercially or is equipped with a snowplow.

5. How long does the service contract coverage last?

You can select the length of coverage that best suits your needs. You have a choice between eight different plan terms. You can even choose a plan that covers your Subaru until it is seven years old or has accumulated 100,000 odometer miles, whichever comes first. The plan term is calculated from the start of the factory warranty and at zero miles.

6. Where should I go to have covered repairs performed?

Added Security is honored throughout the United States and Canada at nearly 600 authorized Subaru dealers, where you can be sure to get genuine Subaru replacement parts installed by factory trained technicians. However, in emergency situations, you may call our toll-free number for assistance and approval to have the repairs done by an authorized repair facility.


Contract Comparisons

To research details of the Subaru Extended Service Contract plans, and alternatives sometimes offered to Subaru owners, click on Subaru Plans vs. Some Other Plans.

When you're ready to shop for the best extended service contract for your new Subaru, click on Extended Service Contract Comparisons. Then print the handy comparison form to use as a reference when discussing service contract details with your dealer or financing institution.

Subaru Plans vs. Some Other Plans

Contract Provisions The Subaru Plans Some Other Plans*
Wear and Tear Fully covered Often excluded from coverage
Heads and Engine Blocks Fully covered Only covered if damaged by internally lubricated part
Cause and Effect Fully covered Often excluded from coverage
CVJ Boots Fully covered Often excluded from coverage
MacPherson Struts Fully covered Cover MacPherson housing only
Replacement Parts Genuine new or remanufactured Subaru parts Parts may be used, rebuilt or generic
Claim Administration Trained Subaru factory technicians Administrator's personnel
Obligor Subaru of America, Inc. Dealer or insurance company
Rental Car Reimbursement $30/day up to $150 May provide less coverage or none at all
Towing Reimbursement $50-$100 May provide less coverage or none at all
Trip Interruption $500, if 50+ miles from home If available, may be $200, if 100+ miles from home
Roadside Assistance $100 dispatched towing, locksmith, gas delivery, tire change, battery jump, on-site minor repair, trip routing, lost key return, road hazard tire protection Availability and benefits vary or may be offered for an additional charge
Transferability $35 fee per occurrence $35-$55 if transferable or only one time in life of car
Cancellation Full refund first 90 days, pro rata thereafter, $25 fee If cancelable, pro rata or short-rate method, $35 fee
Deductible If applicable, one per repair visit regardless of the number of parts repaired One per component repaired
Surcharges Turbo 4WD, AWD, hi-tech, electronics, seals and gaskets

*Based on comprehensive marketing research of typical extended service contract providers.

How To Be A Smart Shopper

To be sure the extended service contract you buy will do what you need it to, make sure it is a genuine Subaru product. Ask to see an actual sample of the contract and read it carefully. Reputable companies will be happy to provide one to you. Don't be misled by fancy brochures.

Extended Service Contract Comparison


Added Security Other Plans
Is the extended service contract you are considering a genuine Subaru product backed by Subaru of America? Yes
Subaru Added Security is the only extended service contract backed by Subaru of America, Inc.

Does it cover wear and tear? Yes
It doesn't if it specifically excludes "low compression or gradual reduction in operating performance."

Does the contract define the term "breakdown" as, "the failure of a part to work as it was designed to work in normal service?" Yes
If it specifies "defect in materials or workmanship," it doesn't cover wear and tear.

Does it cover cause and effect? Yes
A repair of a non-covered part due to the failure of a covered part.

Does it cover constant velocity joint boots? Yes
Ask about other "exclusions" that won't be covered by the contract.

Is rental car reimbursement available if the service department has to keep your car overnight? Yes
Many programs require that the labor for the repair exceed eight hours to qualify for more than one day of rental coverage and allow only two days for parts delay.

Are only genuine Subaru replacement parts used for repairs? Yes
Some non-Subaru plans allow the use of used parts.

Will you be charged just one deductible each repair visit? Yes
Many programs charge a deductible for each component that needs repair, even if it is in the same repair visit.

Are AWD, high-tech components, on-board computers, seals and gaskets included in the base price? Yes
Many programs charge extra to cover these items.

Questions To Ask Yourself:

Who do I want to be responsible for protecting me against unexpected repair costs?

  • A broker, insurance company or a third party that I never heard of?
  • A company that may not be in business when I need them?
  • Or is the best choice to be covered by Subaru?
  • Who truly cares how happy I am with my Subaru or if I ever buy another one?
  • A broker, a so-called administrator or an insurance company?
  • Or would I rather have Subaru on my side?

Subaru cares about you!

Warranties

2009 Warranty

Below is a brief description of the Subaru Limited Warranty for 2009 model year Subaru vehicles that is provided to each buyer by Subaru at no additional charge. Your Subaru Dealer has complete details concerning the warranty and any exclusions and/or restrictions that may apply. Please visit your nearest Subaru Dealer for this further information. Click here for optional extended protection beyond the warranty.

Who Makes These Warranties

These warranties are made by Subaru of America, Inc. ("SOA")*, Subaru Plaza, P. O. Box 6000, Cherry Hill, NJ 08034-6000

When These Warranties Apply

These warranties only apply if the car was imported or distributed by SOA and sold to the first retail purchaser by an Authorized SUBARU Dealer in the United States. Any and all repairs must be performed by an Authorized Subaru dealer located in the United States. Every owner of the car during the warranty period shall be entitled to the benefits of these warranties. If the car is sold or otherwise transferred, it is recommended and requested that the new owner promptly send written notice of the transfer of ownership to SOA at the address indicated above.

Warranty Periods

Warranty coverage begins on the date the car is delivered to the first retail purchaser. If the car was used as a demonstrator or company vehicle before being sold at retail, warranty coverage begins on the date the car was first placed in such service.

What is Covered

These warranties cover any repairs needed to correct defects in material or workmanship reported during the applicable warranty period and which occur under normal use:

  • In any part of the 2009 model year SUBARU which is identified on the inside front cover of this Warranty and Maintenance Booklet (the "car"), and
  • Any Genuine SUBARU Optional Accessories installed on the car prior to delivery.
  • In addition, even if there is no defect in materials or workmanship, adjustment services are covered during the first 36 months/36,000 miles of operation, whichever comes first.

New Car Limited Warranty

BASIC COVERAGE is 3 years or 36,000 miles, whichever comes first. Subject to the exclusions listed in this warranty, it covers the entire car.

Seat Belt Lifetime Limited Warranty

SEAT BELT COVERAGE lasts for the useful life of the vehicle and includes seat belts and related components which fail to function properly during normal use. This warranty does not apply to cosmetic appearance, such as color fading, when the seat belts function properly. Coverage also excludes any electrical related components or body anchor points.

Wear Item Limited Warranty

Wear item coverage is 3 year or 36,000 miles, whichever comes first. Items covered are brake pad/shoe linings, clutch linings, and wiper blades.

Powertrain Limited Warranty

POWERTRAIN COVERAGE for all models is 5 years or 60,000 miles, whichever comes first. Subject to the exclusions listed in this warranty, it covers the major powertrain components listed below.

Powertrain Coverage Components

Engine
Engine block and all internal parts
Cylinder heads and valve trains
Oil pump, oil pan
Timing belts or gears and cover
Water pump
Flywheel
Intake and exhaust manifolds
Oil seals and gaskets

Transaxle and Differential

Transaxle case and internal parts
Torque converter
Electronic transmission control unit
Seals and gaskets
Axle shafts & constant velocity joints [except boots]**
Propeller shaft
Wheel bearings

Rust Perforation Limited Warranty

RUST PERFORATION COVERAGE for all models is 5 years, regardless of mileage. Subject to the exclusions listed in this warranty, defective original body sheet metal panels that are rusted completely through from the inside out (perforated by corrosion) will be repaired or, at the option of SOA or your Authorized SUBARU Dealer, replaced without charge to you for labor and materials. The following items are not covered: (1) rusting of the outside of the underbody (floor pan) or any other part of the car except body panels; (2) rust resulting from alteration of any body panels; (3) rust as a result of damage to paint caused by normal road hazards such as stones or other debris; (4) body panel rust caused by abuse, lack of maintenance, or damage to the car; (5) rust caused by sand, mud, salt, submergence of a body panel in water, exposure to industrial fallout, chemical fallout, tree sap, hail, or other causes beyond the control of SOA; (6) replacement body sheet metal panels and (7) other items listed under What is Not Covered (later in this section). Rust Perforation Coverage applies to perforation due to corrosion only. Perforation is a rustthrough condition, such as an actual hole in a sheet metal panel. Cosmetic or surface corrosion, such as that caused by stone chips or scratches in the paint, is not covered under this warranty. In addition, SOA or your Authorized SUBARU Dealer reserves the right to decide whether painting the repaired or replaced panel to match the original finish is feasible. SOA will not, under any circumstances, pay for painting the entire car solely to match paint color. Since your car was designed and built to resist corrosion, use of additional rust-inhibiting materials is not necessary and not a requirement for coverage under this warranty. Whether to obtain such additional protection is your decision.

Repairs at no Charge

Defective parts will be repaired, or at the option of SOA or your Authorized SUBARU Dealer, replaced with a new or remanufactured part without charge to you for labor and materials.

Obtaining Repairs

Warranty claims must be made as soon as reasonably possible after a defect is discovered, but before the end of warranty coverage on the particular part. It is recommended that warranty repairs be performed by the Authorized SUBARU Dealer who sold you the car, although warranty service will be performed by any Authorized SUBARU Dealer anywhere in the United States. When a warranty repair is needed, your car must be brought to an Authorized SUBARU Dealer's place of business during normal business hours. A reasonable time must be allowed for the dealership to perform necessary repairs. Within the New Car Limited Warranty period, if any part needed to make repairs is temporarily unavailable anywhere in the United States, you may be eligible, under the terms of the Subaru Owner Assistance Alternate Transportation Program, for a substitute vehicle during the time your car is out of service for warranty repairs. See your Authorized SUBARU Dealer for additional details.

Towing

SOA will pay the cost of having your car towed to the nearest Authorized SUBARU Dealer if it cannot be driven due to a defect covered by these warranties.

Emergency Repairs

In case of an emergency in which there are no Authorized SUBARU Dealers open for business within a distance of 75 miles, minor repairs needed to ensure the safe operation of the car may be made at any available service facility. SOA will reimburse you up to a maximum amount of $500.00 for any such emergency repairs that are eligible for coverage under this warranty. However, SOA is not obligated to reimburse you at a cost for warranted parts replaced which is higher than SOA's suggested retail price or for labor charges which are higher than SOA's recommended time allowance for the repair multiplied by a labor rate per hour appropriate for your location. To make a claim for reimbursement, you must present all replaced parts, your copy of the paid receipt and a written description of the emergency situation to any Authorized Subaru Dealer within 15 days of the emergency repair. Once verified, the dealer will submit your claim for processing and you will receive reimbursement for all approved claims directly from SOA within 60 days. SOA reserves the right to have all emergency repairs inspected when a claim is made and assumes no liability for the workmanship of the repair facility or for any non-genuine Subaru parts or accessories used in the repair.

Warning Concerning Non-Genuine Accessories and Equipment

Genuine SUBARU Accessories are optional equipment items approved, recommended, and supplied by SOA for installation on the car. Some dealers sell Genuine SUBARU Accessories as well as other accessories and equipment. These warranties apply only to Genuine SUBARU Accessories. They do not apply to any other accessories and equipment.

Your Maintenance Responsibilities

It is your responsibility to have all scheduled inspection and maintenance services performed at the times and mileages recommended at the back of this booklet and to retain proof that inspection and maintenance services are performed when recommended. One method of proof is for you to have each maintenance service record contained in this Booklet validated at the proper time or mileage by the Authorized SUBARU Dealer or other service facility performing the service. You are also responsible for checking such items as fluid levels and tire pressures regularly.

General

Under these warranties, parts that malfunction or fail during the warranty period as a result of a manufacturing defect will be repaired without charge. The servicing Authorized SUBARU Dealer also will replace, without charge, all lubricants and fluids which become contaminated as a result of making any such repairs. SOA, its Distributors and Authorized SUBARU Dealers reserve the right to make changes in vehicles sold by them at any time without incurring any obligation to make the same or similar changes in vehicles previously sold by them.

THESE WARRANTIES ARE THE ONLY EXPRESS WARRANTIES BY SOA ON THE CAR AND ON GENUINE SUBARU OPTIONAL ACCESSORIES INSTALLED ON THE CAR PRIOR TO DELIVERY.

THESE WARRANTIES ARE LIMITED IN DURATION TO THE TIME PERIOD OF THE WRITTEN WARRANTIES. THESE WARRANTIES ARE IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES OR WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE END AT THE SAME TIME COVERAGE ON THE PARTICULAR COMPONENT ENDS.

SOA, its Distributors, and Authorized SUBARU Dealers do not authorize any person to assume for any of them any obligations or liabilities greater than or different from those set forth in these warranties. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply. These warranties give you specific legal rights and you may also have other rights under state law.

Note

WRX-STI models are equipped with High Intensity Discharge (HID) headlights that contain mercury. Additionally, mercury parts are contained in the Tribeca (navigation screen display system and rear seat entertainment screen display system) as well as the Legacy and Outback (navigation screen display system). For this reason, it is necessary to remove these components before vehicle disposal. Once removed, please reuse, recycle or dispose of as hazardous waste. No other models contain the mercury devices or parts.

What is Not Covered:

Parts Covered By Other Warranties

These warranties do not cover any parts, such as tires, which are covered by their own separate warranties.

Maintenance and Adjustment Services; Normal Deterioration

These warranties do not cover the cost of parts or labor involved in performing any normal maintenance services. There is also no coverage for normal deterioration or fading of paint, soft trim, cosmetic and appearance items.

Damage or Malfunction Due to Improper Repair or Unauthorized Parts

These warranties do not cover any part which malfunctions, fails or is damaged due to any unauthorized alteration or modification made to the car such as the removal of parts or the installation of parts, equipment or accessories or improper repairs or adjustments not approved or recommended by SOA.

Damage or Malfunction Due to Abuse, Neglect, Accident or Fire

These warranties do not cover any part which malfunctions, fails or is damaged due to objects striking the car, road hazards, whether on or off the road, accident, fire, neglect, abuse or any other cause beyond the control of SOA.

Damage Caused By a Non-Covered, Unauthorized Part

These warranties do not cover damage to a covered component directly caused by the failure of a non-covered part, accessory or occurrence of event.

Damage Caused Due to Use of Vehicle in Competitive Events

These warranties do not cover damage to any component that is the result of operating the vehicle in any competition or racing event.

Damage or Malfunctions Due to Lack of Maintenance or Failure to Follow Instructions

These warranties do not cover any part which malfunctions, fails or is damaged due to a failure to follow the operating instructions set forth in the Owner's Manual (e.g., failure to use proper fuel) or a failure to follow the Schedule of Recommended Inspection and Maintenance Services set forth in this Booklet.

Damage Caused by the Environment

These warranties do not cover damage caused by airborne fallout (which includes but is not limited to chemicals, tree sap, and bird droppings), salt, water, flooding, hail, windstorm, lightning, extreme temperatures, or any other environmental cause.

Repairs By Non-Authorized Subaru Dealers

Except in the case of emergency repairs as previously explained, labor and material expenses for repairs performed at any facility other than that of an Authorized SUBARU Dealer are not covered.

Cars Ineligible for Warranty Coverage

The car is not eligible for warranty coverage if the vehicle identification number is altered or cannot be read; if the car has been declared a total loss or sold for salvage purposes; if the vehicle has been dismantled, destroyed or changed in such a manner that constitutes a material alteration of its original construction; if the odometer mileage has been changed so that mileage cannot be readily determined.

Applied Chemicals

These warranties do not cover any part of the vehicle's finish which is damaged by adding or applying chemicals other than those approved or recommended by SOA.

Damage Caused By a Non-Covered Part

These warranties do not cover damage to a covered component directly caused by the failure of a non-covered part or occurrence of event.

Commercial Use

These warranties do not cover any part which malfunctions, fails or is damaged due to commercial use of the car, unless this exclusion is expressly waived in writing by SOA.

Other Expenses

SOA, ITS DISTRIBUTORS, AND AUTHORIZED SUBARU DEALERS SHALL NOT BE LIABLE FOR ANY LOSS OF USE OF THE CAR; FOR ANY ALTERNATE TRANSPORTATION, LODGING, FOOD OR TELEPHONE EXPENSES; FOR ANY DAMAGE TO GOODS, COMMERCIAL LOSS, LOSS OF TIME OR INCONVENIENCE; OR FOR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages; therefore, the above limitation or exclusion may not apply to you.

Extended Service Basics

1. What's the most important thing I should know about an extended service contract?

It is important to know the company that is promising to pay you if your car breaks down. A contract is only as good as the company that backs it. Some dealers offer service contract products other than the Subaru plan. For example, you can purchase Subaru Added Security (the only extended service contract backed by Subaru of America, Inc.) or an extended service contract backed by an independent insurance company, which could be mistaken for Subaru-backed protection. Be careful when considering independent plans. Here are some facts about independent companies:

  • The 10 leading independent providers 10 years ago are all out of business today. That means a large number of customers who had valid claims were not paid or received only partial reimbursements.
  • Independent providers profit only if their costs are less than what you paid for protection. Subaru Added Security's focus is on customer satisfaction, not extended service contract profits. Subaru wants your next car to be another Subaru!
  • On the surface many independent coverages appear to look like ours. The problem is they often require the use of inferior replacement parts, exclude important coverages like wear and tear, or make it extremely difficult to collect benefits.
2. What is an extended service contract?

It is a contract between you and the provider, who promises to pay for specified repairs of mechanical failures during the contract term (less a deductible, if any). It may also be referred to as an extended warranty or vehicle service contract. Here are some key definitions to help you in selecting a plan:

  • Obligor - a legal term for the company obligated to live up to the terms of the contract (e.g., manufacturer, dealer, or third-party company).
  • Administrator - the company hired by the obligor to handle claims, instead of doing it themselves (the administrator is not a party to the contract).
  • Breakdown - definitions vary from "failure of a component to work as it was designed to work in normal service" to "failure due to a defect in materials or faulty workmanship."
  • Normal wear and tear - when a part is not broken, but simply wears over time during normal use of the car.
  • Cause and effect - if a covered part fails and damages another part.
  • Deductible - the amount you must pay for a covered repair.
  • Surcharges - additional amounts you must pay to include coverage of certain items (e.g., All-Wheel Drive, high-tech components, on-board computers, seals and gaskets).
3. Do I really need an extended service contract?

An extended service contract is an important option. With the high technology built into today's cars, repair costs have risen dramatically and will continue to do so. With just one major after-warranty repair, the contract could easily pay for itself. Subaru is proud of its reputation for reliability and superior engineering. However, anything mechanical could eventually require repairs.

4. Is there any benefit to taking advantage of an extended service contract opportunity while a car is still under warranty?

As with any other product, service contracts are subject to inflationary price increases. By purchasing it now, you can lock-in at today's cost. In addition, if you take advantage of Subaru Added Security at the time of vehicle purchase, you can include the cost in your monthly finance or lease payment. Plus, you may be entitled to benefits in addition to the basic factory warranty, such as car rental, lodging and meal reimbursement for warranty repairs required when you're traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, tire change, locksmith service, road hazard tire protection, lost key retrieval, and computerized trip routing for up to seven years.

5. Why is a Subaru-backed extended service contract the best choice?

Subaru views a service contract as an investment in customer satisfaction, rather than as a profit maker. We know that a satisfied customer will likely be a repeat car buyer. Independent providers/insurance companies have no investment in your next car purchase. This philosophy really makes a difference in the quality of their service contract product, and even more importantly when it comes to honoring your claims.






Gresham Subaru, located at 1925 E Powell Blvd in Gresham, OR, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!


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College Graduate Program

Subaru Motors Finance now offers a College Graduate Program.

Subaru Motors Finance now offers a College Graduate Program. This program provides recent and future graduates the ability to finance or lease a new Subaru vehicle on their own. All qualified applicants are automatically eligible for any special lease or retail offers currently available. Visit your local Subaru dealer for complete program details and eligibility.

* Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license. Not responsible for typographical errors.

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