2009 Warranty
Below is a brief description of the Subaru Limited Warranty for 2009 model
year Subaru vehicles that is provided to each buyer by Subaru at no additional
charge. Your Subaru Dealer has complete details concerning the warranty and any
exclusions and/or restrictions that may apply. Please visit your nearest Subaru
Dealer for this further information. Click here for
optional extended protection beyond the warranty.
Who Makes These Warranties
These warranties are made by Subaru of America, Inc. ("SOA")*, Subaru Plaza,
P. O. Box 6000, Cherry Hill, NJ 08034-6000
When These Warranties Apply
These warranties only apply if the car was imported or distributed by SOA and
sold to the first retail purchaser by an Authorized SUBARU Dealer in the United
States. Any and all repairs must be performed by an Authorized Subaru dealer
located in the United States. Every owner of the car during the warranty period
shall be entitled to the benefits of these warranties. If the car is sold or
otherwise transferred, it is recommended and requested that the new owner
promptly send written notice of the transfer of ownership to SOA at the address
indicated above.
Warranty Periods
Warranty coverage begins on the date the car is delivered to the first retail
purchaser. If the car was used as a demonstrator or company vehicle before being
sold at retail, warranty coverage begins on the date the car was first placed in
such service.
What is Covered
These warranties cover any repairs needed to correct defects in material or
workmanship reported during the applicable warranty period and which occur under
normal use:
- In any part of the 2009 model year SUBARU which is identified on the inside
front cover of this Warranty and Maintenance Booklet (the "car"), and
- Any Genuine SUBARU Optional Accessories installed on the car prior to
delivery.
- In addition, even if there is no defect in materials or workmanship,
adjustment services are covered during the first 36 months/36,000 miles of
operation, whichever comes first.
New Car Limited Warranty
BASIC COVERAGE is 3 years or 36,000 miles, whichever comes first. Subject to
the exclusions listed in this warranty, it covers the entire car.
Seat Belt Lifetime Limited Warranty
SEAT BELT COVERAGE lasts for the useful life of the vehicle and includes seat
belts and related components which fail to function properly during normal use.
This warranty does not apply to cosmetic appearance, such as color fading, when
the seat belts function properly. Coverage also excludes any electrical related
components or body anchor points.
Wear Item Limited Warranty
Wear item coverage is 3 year or 36,000 miles, whichever comes first. Items
covered are brake pad/shoe linings, clutch linings, and wiper blades.
Powertrain Limited Warranty
POWERTRAIN COVERAGE for all models is 5 years or 60,000 miles, whichever
comes first. Subject to the exclusions listed in this warranty, it covers the
major powertrain components listed below.
Powertrain Coverage Components
Engine
Engine block and all internal parts
Cylinder heads and valve
trains
Oil pump, oil pan
Timing belts or gears and cover
Water
pump
Flywheel
Intake and exhaust manifolds
Oil seals and gaskets
Transaxle and Differential
Transaxle case and internal parts
Torque converter
Electronic
transmission control unit
Seals and gaskets
Axle shafts & constant
velocity joints [except boots]**
Propeller shaft
Wheel bearings
Rust Perforation Limited Warranty
RUST PERFORATION COVERAGE for all models is 5 years, regardless of mileage.
Subject to the exclusions listed in this warranty, defective original body sheet
metal panels that are rusted completely through from the inside out (perforated
by corrosion) will be repaired or, at the option of SOA or your Authorized
SUBARU Dealer, replaced without charge to you for labor and materials. The
following items are not covered: (1) rusting of the outside of the underbody
(floor pan) or any other part of the car except body panels; (2) rust resulting
from alteration of any body panels; (3) rust as a result of damage to paint
caused by normal road hazards such as stones or other debris; (4) body panel
rust caused by abuse, lack of maintenance, or damage to the car; (5) rust caused
by sand, mud, salt, submergence of a body panel in water, exposure to industrial
fallout, chemical fallout, tree sap, hail, or other causes beyond the control of
SOA; (6) replacement body sheet metal panels and (7) other items listed under
What is Not Covered (later in this section). Rust Perforation Coverage applies
to perforation due to corrosion only. Perforation is a rustthrough condition,
such as an actual hole in a sheet metal panel. Cosmetic or surface corrosion,
such as that caused by stone chips or scratches in the paint, is not covered
under this warranty. In addition, SOA or your Authorized SUBARU Dealer reserves
the right to decide whether painting the repaired or replaced panel to match the
original finish is feasible. SOA will not, under any circumstances, pay for
painting the entire car solely to match paint color. Since your car was designed
and built to resist corrosion, use of additional rust-inhibiting materials is
not necessary and not a requirement for coverage under this warranty. Whether to
obtain such additional protection is your decision.
Repairs at no Charge
Defective parts will be repaired, or at the option of SOA or your Authorized
SUBARU Dealer, replaced with a new or remanufactured part without charge to you
for labor and materials.
Obtaining Repairs
Warranty claims must be made as soon as reasonably possible after a defect is
discovered, but before the end of warranty coverage on the particular part. It
is recommended that warranty repairs be performed by the Authorized SUBARU
Dealer who sold you the car, although warranty service will be performed by any
Authorized SUBARU Dealer anywhere in the United States. When a warranty repair
is needed, your car must be brought to an Authorized SUBARU Dealer's place of
business during normal business hours. A reasonable time must be allowed for the
dealership to perform necessary repairs. Within the New Car Limited Warranty
period, if any part needed to make repairs is temporarily unavailable anywhere
in the United States, you may be eligible, under the terms of the Subaru Owner
Assistance Alternate Transportation Program, for a substitute vehicle during the
time your car is out of service for warranty repairs. See your Authorized SUBARU
Dealer for additional details.
Towing
SOA will pay the cost of having your car towed to the nearest Authorized
SUBARU Dealer if it cannot be driven due to a defect covered by these
warranties.
Emergency Repairs
In case of an emergency in which there are no Authorized SUBARU Dealers open
for business within a distance of 75 miles, minor repairs needed to ensure the
safe operation of the car may be made at any available service facility. SOA
will reimburse you up to a maximum amount of $500.00 for any such emergency
repairs that are eligible for coverage under this warranty. However, SOA is not
obligated to reimburse you at a cost for warranted parts replaced which is
higher than SOA's suggested retail price or for labor charges which are higher
than SOA's recommended time allowance for the repair multiplied by a labor rate
per hour appropriate for your location. To make a claim for reimbursement, you
must present all replaced parts, your copy of the paid receipt and a written
description of the emergency situation to any Authorized Subaru Dealer within 15
days of the emergency repair. Once verified, the dealer will submit your claim
for processing and you will receive reimbursement for all approved claims
directly from SOA within 60 days. SOA reserves the right to have all emergency
repairs inspected when a claim is made and assumes no liability for the
workmanship of the repair facility or for any non-genuine Subaru parts or
accessories used in the repair.
Warning Concerning Non-Genuine Accessories and Equipment
Genuine SUBARU Accessories are optional equipment items approved,
recommended, and supplied by SOA for installation on the car. Some dealers sell
Genuine SUBARU Accessories as well as other accessories and equipment. These
warranties apply only to Genuine SUBARU Accessories. They do not apply to any
other accessories and equipment.
Your Maintenance Responsibilities
It is your responsibility to have all scheduled inspection and maintenance
services performed at the times and mileages recommended at the back of this
booklet and to retain proof that inspection and maintenance services are
performed when recommended. One method of proof is for you to have each
maintenance service record contained in this Booklet validated at the proper
time or mileage by the Authorized SUBARU Dealer or other service facility
performing the service. You are also responsible for checking such items as
fluid levels and tire pressures regularly.
General
Under these warranties, parts that malfunction or fail during the warranty
period as a result of a manufacturing defect will be repaired without charge.
The servicing Authorized SUBARU Dealer also will replace, without charge, all
lubricants and fluids which become contaminated as a result of making any such
repairs. SOA, its Distributors and Authorized SUBARU Dealers reserve the right
to make changes in vehicles sold by them at any time without incurring any
obligation to make the same or similar changes in vehicles previously sold by
them.
THESE WARRANTIES ARE THE ONLY EXPRESS WARRANTIES BY SOA ON THE CAR AND ON
GENUINE SUBARU OPTIONAL ACCESSORIES INSTALLED ON THE CAR PRIOR TO DELIVERY.
THESE WARRANTIES ARE LIMITED IN DURATION TO THE TIME PERIOD OF THE WRITTEN
WARRANTIES. THESE WARRANTIES ARE IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES
OR WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE END AT THE SAME TIME
COVERAGE ON THE PARTICULAR COMPONENT ENDS.
SOA, its Distributors, and Authorized SUBARU Dealers do not authorize any
person to assume for any of them any obligations or liabilities greater than or
different from those set forth in these warranties. Some states do not allow
limitations on how long an implied warranty lasts, so the above limitations may
not apply. These warranties give you specific legal rights and you may also have
other rights under state law.
Note
WRX-STI models are equipped with High Intensity Discharge (HID) headlights
that contain mercury. Additionally, mercury parts are contained in the Tribeca
(navigation screen display system and rear seat entertainment screen display
system) as well as the Legacy and Outback (navigation screen display system).
For this reason, it is necessary to remove these components before vehicle
disposal. Once removed, please reuse, recycle or dispose of as hazardous waste.
No other models contain the mercury devices or parts.
What is Not Covered:
Parts Covered By Other Warranties
These warranties do not cover any parts, such as tires, which are covered by
their own separate warranties.
Maintenance and Adjustment Services; Normal Deterioration
These warranties do not cover the cost of parts or labor involved in
performing any normal maintenance services. There is also no coverage for normal
deterioration or fading of paint, soft trim, cosmetic and appearance items.
Damage or Malfunction Due to Improper Repair or Unauthorized Parts
These warranties do not cover any part which malfunctions, fails or is
damaged due to any unauthorized alteration or modification made to the car such
as the removal of parts or the installation of parts, equipment or accessories
or improper repairs or adjustments not approved or recommended by SOA.
Damage or Malfunction Due to Abuse, Neglect, Accident or Fire
These warranties do not cover any part which malfunctions, fails or is
damaged due to objects striking the car, road hazards, whether on or off the
road, accident, fire, neglect, abuse or any other cause beyond the control of
SOA.
Damage Caused By a Non-Covered, Unauthorized Part
These warranties do not cover damage to a covered component directly caused
by the failure of a non-covered part, accessory or occurrence of event.
Damage Caused Due to Use of Vehicle in Competitive Events
These warranties do not cover damage to any component that is the result of
operating the vehicle in any competition or racing event.
Damage or Malfunctions Due to Lack of Maintenance or Failure to Follow
Instructions
These warranties do not cover any part which malfunctions, fails or is
damaged due to a failure to follow the operating instructions set forth in the
Owner's Manual (e.g., failure to use proper fuel) or a failure to follow the
Schedule of Recommended Inspection and Maintenance Services set forth in this
Booklet.
Damage Caused by the Environment
These warranties do not cover damage caused by airborne fallout (which
includes but is not limited to chemicals, tree sap, and bird droppings), salt,
water, flooding, hail, windstorm, lightning, extreme temperatures, or any other
environmental cause.
Repairs By Non-Authorized Subaru Dealers
Except in the case of emergency repairs as previously explained, labor and
material expenses for repairs performed at any facility other than that of an
Authorized SUBARU Dealer are not covered.
Cars Ineligible for Warranty Coverage
The car is not eligible for warranty coverage if the vehicle identification
number is altered or cannot be read; if the car has been declared a total loss
or sold for salvage purposes; if the vehicle has been dismantled, destroyed or
changed in such a manner that constitutes a material alteration of its original
construction; if the odometer mileage has been changed so that mileage cannot be
readily determined.
Applied Chemicals
These warranties do not cover any part of the vehicle's finish which is
damaged by adding or applying chemicals other than those approved or recommended
by SOA.
Damage Caused By a Non-Covered Part
These warranties do not cover damage to a covered component directly caused
by the failure of a non-covered part or occurrence of event.
Commercial Use
These warranties do not cover any part which malfunctions, fails or is
damaged due to commercial use of the car, unless this exclusion is expressly
waived in writing by SOA.
Other Expenses
SOA, ITS DISTRIBUTORS, AND AUTHORIZED SUBARU DEALERS SHALL NOT BE LIABLE FOR
ANY LOSS OF USE OF THE CAR; FOR ANY ALTERNATE TRANSPORTATION, LODGING, FOOD OR
TELEPHONE EXPENSES; FOR ANY DAMAGE TO GOODS, COMMERCIAL LOSS, LOSS OF TIME OR
INCONVENIENCE; OR FOR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states
do not allow the exclusion or limitation of incidental or consequential damages;
therefore, the above limitation or exclusion may not apply to you.
Extended Service Basics
1. What's the most important thing I should know about an extended service
contract?
It is important to know the company that is promising to pay you if your car
breaks down. A contract is only as good as the company that backs it. Some
dealers offer service contract products other than the Subaru plan. For example,
you can purchase Subaru Added Security (the only extended service contract
backed by Subaru of America, Inc.) or an extended service contract backed
by an independent insurance company, which could be mistaken for Subaru-backed
protection. Be careful when considering independent plans. Here are some facts
about independent companies:
- The 10 leading independent providers 10 years ago are all out of business
today. That means a large number of customers who had valid claims were not paid
or received only partial reimbursements.
- Independent providers profit only if their costs are less than what you paid
for protection. Subaru Added Security's focus is on customer satisfaction, not
extended service contract profits. Subaru wants your next car to be another
Subaru!
- On the surface many independent coverages appear to look like ours. The
problem is they often require the use of inferior replacement parts, exclude
important coverages like wear and tear, or make it extremely difficult to
collect benefits.
2. What is an extended service contract?
It is a contract between you and the provider, who promises to pay for
specified repairs of mechanical failures during the contract term (less a
deductible, if any). It may also be referred to as an extended warranty or
vehicle service contract. Here are some key definitions to help you in selecting
a plan:
- Obligor - a legal term for the company obligated to live up to the
terms of the contract (e.g., manufacturer, dealer, or third-party company).
- Administrator - the company hired by the obligor to handle claims,
instead of doing it themselves (the administrator is not a party to the
contract).
- Breakdown - definitions vary from "failure of a component to work as
it was designed to work in normal service" to "failure due to a defect in
materials or faulty workmanship."
- Normal wear and tear - when a part is not broken, but simply wears
over time during normal use of the car.
- Cause and effect - if a covered part fails and damages another part.
- Deductible - the amount you must pay for a covered repair.
- Surcharges - additional amounts you must pay to include coverage of
certain items (e.g., All-Wheel Drive, high-tech components, on-board computers,
seals and gaskets).
3. Do I really need an extended service contract?
An extended service contract is an important option. With the high technology
built into today's cars, repair costs have risen dramatically and will continue
to do so. With just one major after-warranty repair, the contract could easily
pay for itself. Subaru is proud of its reputation for reliability and superior
engineering. However, anything mechanical could eventually require repairs.
4. Is there any benefit to taking advantage of an extended service contract
opportunity while a car is still under warranty?
As with any other product, service contracts are subject to inflationary
price increases. By purchasing it now, you can lock-in at today's cost. In
addition, if you take advantage of Subaru Added Security at the time of vehicle
purchase, you can include the cost in your monthly finance or lease payment.
Plus, you may be entitled to benefits in addition to the basic factory warranty,
such as car rental, lodging and meal reimbursement for warranty repairs required
when you're traveling. Your plan can even include emergency roadside service for
a jump-start, gasoline delivery, tire change, locksmith service, road hazard
tire protection, lost key retrieval, and computerized trip routing for up to
seven years.
5. Why is a Subaru-backed extended service contract the best choice?
Subaru views a service contract as an investment in customer satisfaction,
rather than as a profit maker. We know that a satisfied customer will likely be
a repeat car buyer. Independent providers/insurance companies have no investment
in your next car purchase. This philosophy really makes a difference in the
quality of their service contract product, and even more importantly when it
comes to honoring your claims.